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Banking Errors

Input Errors

These errors occur when you or your user have entered incorrect information. Please verify values in your request body and try again.

HTTP Status Code

Error

Description

How to Handle

400

BENEFICIARY_NAME_CHARACTER_LIMIT

The user provided a beneficiary name that contains too many characters. This bank only supports x number of characters.

Prompt your user to enter the beneficiary name again while limiting themselves to the required number of characters.

401

INACTIVE_ACCOUNT

Provided account number is incorrect or inactive.

Verify that the request body contains valid values for request parameters or contact your bank.

401

INVALID_CREDENTIALS

Your user entered invalid login credentials.

Prompt the user to try again.

401

INVALID_MFA

Your user has entered invalid MFA information (OTP, Secret Question).

Prompt the user to try again.

404

INVALID_ACCOUNT_ID

Provided account ID is incorrect.

Verify that the request body contains valid identifiers.

404

INVALID_CARD_ID

Provided card ID is incorrect.

Verify that the request body contains valid identifiers.

400

INVALID_DATE_RANGE

Provided date range is not supported by the bank.

Enter a date range of up to x days.

400

PARAMETER_ERROR

Your request body contains incorrect parameters.

Verify that your request body is properly formatted in accordance to our endpoints.

422

PARAMETER_MISSING

Your request body is missing necessary parameters.

Verify that your request body is properly formatted in accordance to our endpoints.

Invalid Request Errors

These errors occur when the financial institution does not accept the requested operation. Please see error details below and attempt a different request.

HTTP Status Code

Error

Description

How to Handle

400

INSUFFICIENT_BALANCE

The user's account does not have sufficient balance for this transaction.

Check the balance and try a different amount.

400

BENEFICIARY_NOT_ACTIVATED

Beneficiary has not been activated as two factor authentication is required.

Prompt the user to take necessary further action.

400

BENEFICIARY_COOL_DOWN_PERIOD

New beneficiary will be activated for fund transfer after x hour(s).

Attempt transactions once this cool down period has elapsed.

400

BENEFICIARY_ALREADY_EXISTS

A beneficiary with this account number or IBAN already exists.

Try the Create Transfer endpoint instead.

401

ACCOUNT_LOCKED

Account locked out due to too many failed login attempts.

Prompt the user to reset their password and try again.

401

INACTIVE_ACCOUNT

This account has been deactivated.

Prompt the user to contact their bank.

401

DUPLICATE_TRANSFER

The same transaction has already been initiated a short time ago.

Initiate a different transfer or try again later.

401

ACCOUNT_FEATURE_LOCKED

This operation is locked by the bank.

Contact your bank.

400

NO_REFERENCE_FOUND

We couldn't find the reference for this transfer.

Verify this transfer manually.

400

DAILY_LIMIT_EXCEEDED

The entered amount exceeds the maximum daily limit set by the user.

Inform the user to enter a lesser amount or adjust the daily limit from the user's online banking.

400

TRANSACTION_LIMIT_EXCEEDED

You have exceeded the limit defined for the transaction you are trying to execute.

Inform the user to enter a lesser amount or adjust the transaction limit from the user's online banking.

400

USER_LIMIT_EXCEEDED

The amount you have entered exceeds the User limit.

Inform the user to enter a lesser amount or adjust the user limit from the user's online banking.

400

PART_OF_ANOTHER_SUBPRODUCT

This endpoint is included in a different type of request for this bank (payment/transfer/create).

Try the operation using a different type of request.

Retryable Errors

These errors are usually caused by a failed connection to the bank or our servers. Please try the request again.

HTTP Status Code

Error

Description

How to Handle

400

UNABLE_TO_CONNECT_TO_BANK

Failed attempt to connect to the user's bank.

Try again later.

500

UNKNOWN_ERROR

An unknown interruption occurred while performing your request.

Try again.

401

SESSION_INVALIDATED

Your user's session has expired or been terminated by the bank.

Retry the request.

400

USER_ALREADY_LOGGED_IN

This bank does not support concurrent login.

Prompt the user to log in again or try again later.

503

TEMPORARILY_UNAVAILABLE

An error occurred due to financial institution downtime.

Try again.

Implementation Errors

These errors occur when either our system or the financial institution does not support your request. Please try a different operation.

Error

Description

CREATE_TRANSFER_TYPE_NOT_SUPPORTED

We do not currently support this transfer type.

CREATE_BENEFICIARY_SAME_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

CREATE_TRANSFER_TYPE_NOT_SUPPORTED

We do not currently support this transfer type.

CREATE_BENEFICIARY_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

CREATE_BENEFICIARY_INTL_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

PRODUCT_NOT_SUPPORTED

The endpoint you are trying to connect is currently not supported.

Updated 3 months ago

Errors


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